Delivery and returns

Furniture delivery:

When do we deliver?

We deliver Monday to Friday between 7am and 4pm.

Once your furniture has arrived at our warehouse, our team will email you with a suggested delivery date. We ask that you confirm this date is suitable.

Your order will be allocated a time slot one working day before delivery.

Mainland delivery charges

We charge £149 for delivery of up to 3 pieces to anywhere in mainland England, Wales or central belt Scotland, unless you live in an especially hard to reach area of the UK.

For 4 - 5 pieces our delivery charge is £199.

For 6 - 9 pieces our delivery charge is £269.

For 10 pieces or more please call us on 0808 178 3211 for a personalised quotation.

For delivery on clearance items please contact your local showroom.

Charges for international delivery and hard-to-reach areas

If your postcode is AB, DD, DG, ML, or PA, our delivery charge is £199.

Our delivery charge for Isle of Wight is £289.

Please call us on 0808 178 3211 for a personalised quotation if your delivery falls into any of the following categories:

• All other UK offshore addresses

• Addresses in the following postcodes: HS, IV, KA, KW, KY, PH, TD and ZE

• European deliveries

Please note, if your delivery is an awkward one, for example, in a hard-to-access location, up a few flights of stairs with no lift, etc. your delivery may incur extra cost. Please call 0808 178 3211 before ordering and speak to one of our team, who will be able to advise you fully.

Getting ready for your new sofa or bed

At Sofas & Stuff we have our own, highly skilled, white glove delivery team who will do everything they can to make your delivery as smooth an experience as possible.

Forewarned is forearmed and with the right information, we can be prepared in advance to manage tricky access. Please check the approach to your home for overhanging trees and other potential impediments to access, and flag up any possible difficulties before we set out to deliver your furniture. Please also check for fragile items outside your home that could be moved before delivery: statues, flower pots, bird tables, hanging lanterns etc.

Inside the house, let us know if there are any tight areas such as narrow corridors, doorways or staircases. If possible, take down or move any valuable paintings, mirrors or ornaments that could be damaged during the delivery and placing of your furniture.

We can arrange an access check for £59 if you're unsure if your new furniture will fit. Please contact your local showroom for more information.

Access Checks:

Purpose of the Access Check

The Sofas & Stuff Access Check service is intended to help determine whether furniture ordered from Sofas & Stuff can reasonably be delivered into the customer’s property and placed in the room specified by the customer. This service may include measuring doorways, hallways, staircases and other access points. Including taking photos and video.

Customer Responsibility for Access

While Sofas & Stuff will use reasonable care and skill when conducting an Access Check, the customer remains responsible for ensuring that adequate access is available within the property for delivery and placement of the furniture.

Delivery to the Chosen Room

Where Sofas & Stuff successfully delivers and places the furniture in the room specified by the customer at the time of delivery, the delivery and access service will be considered complete.

Movement After Delivery

Once the furniture has been placed in the agreed room, Sofas & Stuff shall not be liable for any issues arising from the subsequent movement of the furniture within the property, including attempts by the customer or third parties to move the furniture to another room or location.

Alternative Access Methods

In circumstances where standard delivery access is not possible, Sofas & Stuff may propose alternative methods to facilitate delivery. These may include, but are not limited to:

• temporary removal of sofa components such as arms or legs; or

• the use of specialist third-party services to split, modify, or reassemble the furniture.

Customer Consent

Where alternative access methods are required, our delivery team will explain the proposed process to the customer before proceeding. By agreeing to the proposed method, the customer confirms acceptance of the work required to enable delivery.

Third-Party Specialist Services

In some cases, Sofas & Stuff may engage specialist third-party partners to assist with access solutions, including services such as Sofa Split. Where such services are used, the work carried out may include structural modification, disassembly, or re-upholstery of the furniture within the customer’s property.

Completion of Service and Liability

Once the furniture has been successfully delivered and placed in the agreed room, and any agreed access solutions have been completed with the customer’s consent, Sofas & Stuff shall not be liable for any consequences arising from the access method used or from any subsequent movement or alteration of the furniture within the property.

Furniture returns

We offer a fuss-free returns policy on all orders placed through the website, where there has been no contact with a showroom. This promise applies to sofas, sofa beds, footstools, chairs and beds in fabrics selected from our website, provided you unwrap and inspect the goods on delivery and advise the carrier of any defects at that time. It does not apply to corner or chaise units, or to any special 'made to order' items, including furniture made in fabrics that are not available on the website.

Please note that goods made to the consumer's specifications or clearly personalised (made to measure) CANNOT be cancelled, refunded or exchanged. We may allow an order to be returned, but we will charge a 25% restocking fee and 75% credit note towards a new purchase. We will not accept refunds. This is entirely at our discretion.

Mattresses, however, can only be returned if their packaging has not been opened.

We firmly stand by our craftsmanship and are proud to offer a lifetime guarantee on all of our British made sofa and chair frames.

Fabric delivery and returns:

Fabric only orders have FREE delivery for UK mainland addresses applies to our Exclusive fabrics only. For full details of what this covers, please see our T&Cs. For non-mainland UK and international deliveries please contact our head office on 0808 178 3211 or email [email protected] for more information and a delivery quote.

As the fabrics are printed and/or cut to order, we cannot accept returns and exchanges of fabrics purchased by the metre, unless they are faulty.

If you receive a damaged or incorrect order, please contact our head office on 01798 300353 Option 2 or email [email protected] within 7 days of receiving your order. We will arrange for a replacement or refund as quickly as possible.