Christmas has come early! Enjoy 15% off

Sofas & Stuff Terms and Conditions

All Products on this website are sold to consumers on the terms and conditions set out below. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

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WALTON ON THAMES STORE OPENING IN-STORE OFFER

  • FREE DELIVERY + 15% OFF on All Products bought at our Walton-on-Thames store between 10:00 Saturday, 8th October, and 23:59 Sunday, 19th November, 2022.
  • 15% off and free delivery on all our handmade sofa and chair ranges in-store only.
  • The 15% off promotion is applicable across all products, including sofas, beds, sofa beds, chairs, and footstools.
  • All items in our 50% off all in-stock Sofa Pronto models are excluded from this offer.
  • All items in our clearance section in-store are excluded from this offer.
  • There is no minimum spend required to qualify for this offer.
  • Please visit the Walton-on-Thames Showroom page to see opening times.

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15% Off on All Products

  • 15% off on all our handmade sofas and chairs range both online and in-store.
  • The 15% off promotion is applicable across all products, including sofas, beds, sofa beds, chairs, footstools.
  • 50% off In-Stock products.
  • Please see the In-Stock Sofa Pronto page for accurate stock levels and details on model and fabric availability.
  • All items in our clearance section on the website and in-store are excluded from this offer..
  • There is no minimum spend required to qualify for these offers.
  • Our 15% Off Discount is valid online and in-store from 09:00 on Friday 9th Sept.
  • Showroom opening hours may vary – see opening times.

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Walton-On-Thames Competition

To celebrate the opening of our Walton-On-Thames showroom, we’re offering you a chance to win £2,000 to spend in store.

The competition will run from Thursday 22nd September 2022 to Thursday 3rd November 2022. The winner will receive a £2,000 voucher to spend in the showroom.

How To Enter

Entry to the competition is free.

Entrants will complete the form on the competition page and answer the question asked.

Entry to the competition is open to individual residents of the UK aged 18 or over, except employees of Sofas & Stuff, their associates, their families, or anyone else connected with the competition.

The winner will be responsible for ensuring they are able to accept the prize as set out in accordance with these terms and conditions.

This competition is in no way sponsored, endorsed, administered by or associated with Facebook, Instagram, Pinterest, or Twitter.

Liking, sharing, tagging a friend, and following us is not an entry requirement.

The winner will be drawn at random on Monday 7th November 2022 from all entries received prior to the close of the competition.

The winner will be notified by email within 7 working days from the draw date. The winner has 14 working days to confirm acceptance of their prize; otherwise, Sofas & Stuff reserves the right to redraw the prize.

The winner will have to visit the Walton-On-Thames showroom to redeem their prize.

The prize cannot be used in conjunction with any other offers, and cannot be exchanged for cash.

Sofas & Stuff reserves the right at its sole discretion to disqualify any entrant it finds to be attempting to undermine the entry process, the website or the legitimate operation of the promotion, or otherwise fails to comply with the prize draw rules.

These terms and conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

Any personal data that is collected as part of the competition will be processed in accordance with applicable UK data protection legislation. For further information on our privacy policy, visit Privacy Policy page.

Your data will not be added to any marketing databases unless we have your express consent.

Sofas & Stuff’s decision is final and binding in all matters relating to the competition and no correspondence will be entered into.

By submitting an entry you agree that it will be published on our social media pages, website, and newsletter, and in the event of winning you will be involved in the publicity of the prize.

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LEAMINGTON SPA STORE OPENING IN-STORE OFFER

  • FREE DELIVERY + 15% OFF on All Products bought at our Leamington Spa store between 10:00 Saturday, 17th September, and 23:59 Sunday, 16th October, 2022.
  • 15% off and free delivery on all our handmade sofa and chair ranges in-store only.
  • The 15% off promotion is applicable across all products, including sofas, beds, sofa beds, chairs, and footstools.
  • All items in our 50% off all in-stock Sofa Pronto models are excluded from this offer.
  • All items in our clearance section in-store are excluded from this offer.
  • There is no minimum spend required to qualify for this offer.
  • Please visit the Leamington Spa Showroom page to see opening times.

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Leamington Spa Competition

To celebrate the opening of our Leamington Spa showroom, we’re offering you a chance to win £2,000 to spend in-store.

The competition will run from Friday 8th July 2022, to Wednesday, 30th November 2022. The winner will receive a £2,000 voucher to spend in the showroom.

How To Enter

Entry to the competition is free.

Entrants will complete the form on the competition page and answer the question asked.

Entry to the competition is open to individual residents of the UK aged 18 or over, except employees of Sofas & Stuff, their associates, their families, or anyone else connected with the competition.

The winner will be responsible for ensuring they are able to accept the prize as set out in accordance with these terms and conditions.

This competition is in no way sponsored, endorsed, administered by or associated with Facebook, Instagram, Pinterest, or Twitter.

Liking, sharing, tagging a friend, and following us is not an entry requirement.

The winner will be drawn at random on Monday 5th December 2022 from all entries received prior to the close of the competition.

The winner will be notified by email within 7 working days from the draw date. The winner has 14 working days to confirm acceptance of their prize; otherwise, Sofas & Stuff reserves the right to redraw the prize.

The winner will have to visit the Leamington Spa showroom to redeem their prize.

The prize cannot be used in conjunction with any other offers, and cannot be exchanged for cash.

Sofas & Stuff reserves the right at its sole discretion to disqualify any entrant it finds to be attempting to undermine the entry process, the website or the legitimate operation of the promotion, or otherwise fails to comply with the prize draw rules.

These terms and conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

Any personal data that is collected as part of the competition will be processed in accordance with applicable UK data protection legislation. For further information on our privacy policy, visit Privacy Policy page.

Your data will not be added to any marketing databases unless we have your express consent.

Sofas & Stuff’s decision is final and binding in all matters relating to the competition and no correspondence will be entered into.

By submitting an entry you agree that it will be published on our social media pages, website, and newsletter, and in the event of winning you will be involved in the publicity of the prize.

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Nottingham Competition

To celebrate the opening of our Nottingham showroom, we’re offering you a chance to win £2,000 to spend in store.

The competition will run from Wednesday, 21st July 2022 to Monday, 31st October, 2022. The winner will receive a £2,000 voucher to spend in the showroom.

How To Enter

Entry to the competition is free.

Entrants will complete the form on the competition page and answer the question asked.

Entry to the competition is open to individual residents of the UK aged 18 or over, except employees of Sofas & Stuff, their associates, their families, or anyone else connected with the competition.

The winner will be responsible for ensuring they are able to accept the prize as set out in accordance with these terms and conditions.

This competition is in no way sponsored, endorsed, administered by or associated with Facebook, Instagram, Pinterest, or Twitter.

Liking, sharing, tagging a friend, and following us is not an entry requirement.

The winner will be drawn at random on Monday, 7th November, 2022 from all entries received prior to the close of the competition.

The winner will be notified by email within 7 working days from the draw date. The winner has 14 working days to confirm acceptance of their prize; otherwise, Sofas & Stuff reserves the right to redraw the prize.

The winner will have to visit the Nottingham showroom to redeem their prize.

The prize cannot be used in conjunction with any other offers, and cannot be exchanged for cash.

Sofas & Stuff reserves the right at its sole discretion to disqualify any entrant it finds to be attempting to undermine the entry process, the website or the legitimate operation of the promotion, or otherwise fails to comply with the prize draw rules.

These terms and conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

Any personal data that is collected as part of the competition will be processed in accordance with applicable UK data protection legislation. For further information on our privacy policy, visit Privacy Policy page.

Your data will not be added to any marketing databases unless we have your express consent.

Sofas & Stuff’s decision is final and binding in all matters relating to the competition and no correspondence will be entered into.

By submitting an entry you agree it will be published on our social media pages, website, and newsletter, and in the event of winning you will be involved in the publicity of the prize.

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1. Promotional Activity

There is no additional discount on clearance items to that already displayed on the website or within the showroom.

1.1   During periods of promotional activity, only one offer or discount is valid at any one time.
No offer can be used in conjunction with any other offer.
Quotes given out in promotional periods are only valid until the stated expiry dates for that promotion.
No offers can be used in the purchase of clearance items.
Free delivery promotions are for standard delivery only. It does not include deliveries to other countries, nor does it include delivery to areas with difficult access; through windows or flights of stairs without lifts.

2. Information about us

2.1   www.sofasandstuff.com is a site operated by Sofas & Stuff Limited ("Sofas & Stuff / we"). We are registered in England and Wales under company number 06961589 and with our registered office at The Dairy, Tripp Hill Farm Buildings, Fittleworth, West Sussex, RH20 1ER. Our main trading address is The Dairy, Tripp Hill Farm Buildings, Fittleworth, West Sussex, RH20 1ER Our VAT number is 975 5512 88.

3. Availability

The Products on our site are available for purchase and delivery only within the United Kingdom. If you require delivery outside of these territories, please contact Sofas & Stuff directly and additional terms and charges may be applicable.

4. Your status

To be eligible to purchase Products on this website you must:

(a)   be capable of entering into binding contracts; and

(b)   be at least 18 years old.

(c)   provide your real name and contact details (including e-mail); and

(d)   a valid delivery address in the United Kingdom.

5. How the contract is formed between you and us

5.1  By purchasing online, you agree to our Terms and Conditions. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this means that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and to acceptance by us, and we will confirm our acceptance to you by sending you an e-mail that confirms that your order has been received, (the sales order acknowledgement). The contract between us (Contract) will only be formed when we send you the Sale Order Acknowledgement. We reserve the right to refuse to supply any individual or company.

5.2   The Contract only applies to those Products which appear on the Sales Order Acknowledgement. We will not be obliged to supply any other Products which may have been part of your order until the such Products has been confirmed in a separate Sales Order Acknowledgment.

5.3   You are responsible for checking and confirming that all details of your order are suitable for your requirements, including specifications, measurements, dimensions, features, access and delivery.

5.4   Your order with us shall constitute:

(a)   your agreement to these terms and conditions; and

(b)   confirmation that you meet the eligibility requirements of condition 3.

5.5   Any typographical, clerical or other error or omission in any sales literature, quotation, pricelist, acceptance of offer, invoice or other document issued by us will be subject to correction without any liability on our part.

5.6   Sofas & Stuff Ltd reserve the right to cancel any order, up to the point of despatch, for any product we are unable to fulfil or we feel the quality of the product does not meet our standards.

6. Product Specifications

6.1   The details, makes and designs of our Products are constantly changing and we reserve the right to change the specification of our Products without prior notice in relation to future sales. You should check our website for details.

6.2   Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the Products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you.

6.3   Leather Products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Some leathers will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.

6.4   We will endeavour to match the colour and texture of the fabric of your Product to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.

6.5   Whilst we measure our furniture as accurately as possible, it is handmade and small variations can occur. We therefore allow a 3cm tolerance with all our stated measurements.

6.6  Our bespoke tables are built from 100% solid wood, veneered with lacquer finish, and designed to be durable and liveable. Any characteristics of custom-made furniture are not considered defects. For daily care, we recommend cleaning with water, or any cleaning product intended for wood surfaces. Avoid abrasive cleaners and harsh chemicals. If you have any care questions, please call us on 0808 1783211, or email [email protected]

7. Cancellation and Amendment of Orders

7.1   Please note that goods made to the consumer's specifications or clearly personalised (made to measure) CANNOT be cancelled, refunded or exchanged. We will allow an order to be cancelled, but a 30% restocking fee will be charged. This is entirely at our discretion.

7.2   The Distance Selling Regulations do not apply to a Product that is made or assembled especially for you ("made to measure"). Therefore once we have accepted an order from you that is for a made to measure Product, you do not have the right to cancel it, though we may do so with the incurrence of a 30% restocking fee. This is entirely at our discretion.

7.3   To cancel a Contract, you must inform us in writing or by telephone and we will confirm cancellation, terms and details by email. You must also contact us as soon as possible (but in any event within the 7 days) of receipt of your order. We will make arrangements to collect the furniture as soon as possible after you notified us. Products must be returned to us in the same condition in which you received them.You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to retain the purchase price of the Product or a reasonable percentage of the purchase price as compensation for any damage to the Products and for our additional costs incurred.

7.4   Genuine returns for Products delivered within the UK which are notified to us within 7 days and returned in the same condition in which you received them will not incur additional return delivery charges. We will also repay you the original delivery charge that you paid for the order.

7.5   No order can be cancelled after seven days from delivery. This clause does not affect other legal remedies that you may have, for example, where the Product is faulty.

7.6   If you realise you need to amend an order prior to delivery please contact us on 0808 1783211. If you amend your order there may be changes to your delivery date or charges and/or the price of the Products.

7.7   Prior to ordering please check the dimensions of the Product(s) you are proposing to order to ensure they will fit into your chosen location for them.

8. Availability and delivery

8.1   Our standard delivery charge is £89.

(a)   For orders of 4 pieces our delivery charge is £149. For 6 pieces our charge is £209. For 10 or more pieces we will provide you with a delivery quote. Please ring 0808 1783211 for a quote.These charges for our standard delivery areas; see Hard to Reach Areas on Delivery section for details.

8.2  It is the responsibility of the customer to inform Sofas & Stuff, at the time of ordering your furniture, of any difficulties that maybe encountered when delivering to your property.

(a)   Safe access to the room of choice must be considered, ensuring the route is clear. Sofas & Stuff are only responsible for delivery to your front door. Any cost incurred, affecting the delivery, will not be the responsibility of Sofas & Stuff. This includes doors or window removal.

8.3   As much as we would like it to be otherwise, we can not be held responsible for any damage found on your furniture after delivery if you do not allow us to unwrap it for your inspection.  We will contact you to notify you when your Products are due to be available and, subject to the separate provisions below relating to customers resident outside mainland UK, will arrange a time and date for delivery to the address specified by you. We will also provide you with a telephone number that you may call the day before your agreed delivery date to receive confirmation of the two-hour time slot within which your order should arrive.

8.4   During peak delivery times (November & December) & during delivery promotions*, we ask that you accept the first date offered to you by our delivery company. Failure to agree to this date will negate any further guarantees regarding the timing of your delivery. During these high volume periods, delivery slots can not be guaranteed due to limited availability. * - Delivery promotions include Guaranteed Delivery by Xmas & free delivery promotions.

8.5   Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation unless there are exceptional circumstances. Occasionally a delivery date may be postponed. This may occur for various reasons for example material shortages, import delays, higher than anticipated demand for a product, adverse weather conditions or vehicle breakdown. We will keep you informed if a postponement is necessary and discuss revised timescales with you. We are not liable for any charges you may incur due to delayed or cancelled deliveries.

8.6   If you require delivery outside of the UK or if you have specific additional delivery requests, and if we can, we will recommend a delivery company for you to contact about your specific request. Please contact us for further details.

8.7   If you are unable, for whatever reason, to take delivery of your Products on the confirmed delivery date, or cancel the delivery less than 48 hours in advance, we reserve the right to charge you an additional £105.00 for any subsequent deliveries.

8.8   We are normally unable to store items for longer than 3 weeks after the due delivery date (free of charge)  in our warehouse but in exceptional cases we can keep items for a further 2 weeks at a charge of £20 per item per week

8.9   If we accidentally damage a Product in the course of delivery, then our liability for that damage is limited to the repair or replacement of that Product or for a refund of your purchase price.

8.10  Time of delivery of a Product is not of the essence in this agreement.

8.11  We endeavour to ensure that our delivery team are polite and exercise all reasonable skill and care in delivering the Product to you and in its assembly. To the fullest extent permitted by law we shall not be liable to you for any accidental damage to your property or person resulting from our delivery of the Products.

8.12  The delivery service provided by us is to a room of your choice. We will also remove the packaging from the Product to enable you to inspect the Product. A signature will be required to acknowledge delivery and that the Product is in perfect condition. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery and of the condition of the Product at the time of delivery.

8.13  You must check the condition of the Products upon delivery and inform the delivery carrier of any defects or problems with the Products at that time.  The delivery carrier will direct all queries at this stage to us and we will endeavour to agree a means of curing such defects or problems with you.  If you choose not to have the Products unwrapped at the time of delivery, we do not accept responsibility for any defects or problems that would have been revealed by a proper check of the unwrapped Products upon delivery.

8.14  Your Products will be constructed to the highest possible standards. Please ensure that you read and adhere to the care instructions relating to your Product on our website.

9. Risk and title

9.1   The Products will be at your risk from the time of delivery to you.

9.2   Ownership of the Products will only pass to you when we have received payment in full of all sums due in respect of the Products, including delivery charges.

9.3   Payment in full is to be taken at the point of sale. Delivery cannot be arranged until Sofas & Stuff Ltd has been paid in full.

10. Price

10.1   The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

10.2   These prices include VAT but do not include our delivery charges. For information on our delivery charges please click here.

10.3   Prices are liable to change at any time, but changes will not affect orders for which we have already sent you a Dispatch Confirmation.

10.4   Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

10.5   We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

10.6   No offer or promotion can be used in conjuction with any other offer, promotion or discount.

10.7   You can pay for your order using Visa, MasterCard, Delta, cheque, cash or BACS.

11. Our refunds policy

11.1    When you return a Product to us:

11.1.1 Because you have cancelled the Contract between us within the seven day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you, and we will arrange for collection of the Product at our cost. If we are unable to collect the Products at the agreed time due to your actions, we reserve the right to make a charge for any subsequent collection of the Products with a fee of £85.00. Products returned to us must be in the original condition in which they were delivered to you and must not be damaged and must be in a re-saleable condition.

We reserve the right to make a deduction from the amount refunded where returned Products show signs of wear and/or damage. The deduction is entirely at our discretion.

11.1.2 mattresses must be returned unused & still in their original packaging.

11.1.3 Our returns policy is available on all sofas, beds & chairs that have been purchased through our website.

11.1.4 or any other reason (for instance, because You have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full.

11.2   We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

11.3   We are happy to accept Customers fabric to go on our furniture. We do so solely on the basis that should something go wrong in manufacture we will endeavour to put it right to the best of our ability. However, we can not refund sums we have never received, ie the costs of said fabric, should something go wrong.

12. Our liability

12.1   We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

12.2   Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

12.3   This does not include or limit in any way our liability:

(a)     For death or personal injury caused by our negligence;

(b)     Under section 2(3) of the Consumer Protection Act 1987;

(c)      For fraud or fraudulent misrepresentation; or

(d)      For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

13. Samples

13.1   You can obtain up to 8 free fabric samples from us through the order process prior to ordering our Products, to enable you to visualise what the material will look like. While we try to ensure that the Products are as similar as possible to those displayed on-line or through fabric samples, there may be natural variations & even dye batch variation.

13.2   If you require additional or further fabric samples, we reserve the right to make a charge.

11.3   We are happy to accept Customers fabric to go on our furniture. We do so solely on the basis that should something go wrong in manufacture we will endeavour to put it right to the best of our ability. However, we can not refund sums we have never received, ie the costs of said fabric, should something go wrong.

14. Wooden Frame Guarantee

14.1   The guarantee described in clause 14.2 below applies in addition to your legal consumer rights.  This guarantee applies to all sofas or beds purchased after 1st March 2013. This guarantee also does not cover items used for rental or commercial purposes. Please note this guarantee applies to furniture based in mainland UK only.

14.2   All upholstered Products carry a 15 year guarantee against structural damage as a result of warpage and/or breakage of frames, the failure of recliner mechanisms including electrical motors and associated electrical components, bending and breakage of metal components. In the event of a claim under this guarantee being made against your Product the following will apply:

14.2.1   We will require proof of purchase;

14.2.2   We will either arrange a visit to inspect the products or arrange for collection of your Product at our cost and will carry out an inspection; If there is a genuine fault with the product that is due to faulty workmanship we will either repair the Product or provide you with a replacement. In the event of a replacement, you may select an alternative product but you will be liable to pay any difference in price.

14.3   The guarantee may not be transferred.

14.4   The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your Product, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects(i.e moths), or theft, or accidental damage or loss caused by a third party.

14.5   We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered Products, over and above the value of the Products themselves. This does not affect your statutory rights.

14.6   The guarantee is limited to upholstered Products sold and retained in the United Kingdom mainland, and used solely for private and domestic purposes.

14.7   Furniture Protection Details of our Stainguard furniture protection scheme are available on request. Separate terms and conditions apply.

15. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

16. Notices

All notices given by you to us must be given to Sofas & Stuff Limited at The Dairy, Tripp Hill Farm Buildings, Fittleworth, West Sussex, RH20 1ER or [email protected] . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

17. Transfer of rights and obligations

17.1   The contract between you and us is binding on you and us and on our respective successors and assigns.

17.2   You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

17.3   We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

18. Events outside our control

18.1   We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

18.2    A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

18.2.1  Strikes, lock-outs or other industrial action.

18.2.2  Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

18.2.3  Fire, explosion, storm, snow, flood, earthquake, subsidence, epidemic or other natural disaster.

18.2.4  Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

18.2.5  Impossibility of the use of public or private telecommunications networks.

18.2.6  The acts, decrees, legislation, regulations or restrictions of any government.

18.3     Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

19. Waiver

19.1    If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19.2    A waiver by us of any default shall not constitute a waiver of any subsequent default.

19.3    No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

20. Severability

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21. Entire agreement

21.1   These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

21.2   We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

21.3   Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

22. Our right to vary these terms and conditions

22.1   We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

22.2   You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

23. Terms of Use of Website and Privacy Policy

23.1   You should read our terms of use of website and privacy policy which together with these terms and conditions govern our relationship with you.

24. Law and jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

25. Fabrics

Stripe, check & pattern fabrics may not be cut & upholstered exactly as depicted on this website as each items is individually hand made for you.

26. Complaints Procedure

26.1 Sofas & Stuff Limited – Complaints Procedure.

SOFAS & STUFF LIMITED aims to provide outstanding products and services which meet and exceed your expectations. At Sofas & Stuff, our family has 70 years’ experience in the furniture industry.  Our British handmade furniture is built and finished to the highest standard but unfortunately, as with all things in life, things can go wrong.

Our task is to efficiently deal with problems that can crop up from time to time. We aim to provide excellent customer service to all our loyal customers; our ambition is to resolve issues as quickly as possible and to retain our relationship. Our customers are front and centre in all of our actions and processes.

In order to ensure that we continue to provide an excellent service to our loyal customers, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the company. We believe we are good at what we do, but if we are not getting it right, please let us know.

If you are not happy at any point in your Sofas & Stuff experience, then please tell us by the following methods:

PRE-DELIVERY: Please refer any feedback relating to pre-delivery complaints directly to the showroom in which you placed your order.

POST DELIVERY: In the instance where your furniture has been delivered and you have an issue or complaint to raise, please do so by contacting our customer support team with your order number and any photos of the issue, if possible. Any complaint of this nature can be emailed to [email protected]

In the unlikely event of any problems arising with your furniture, we will either arrange a visit to inspect the products or arrange for collection of your Product at our cost and will carry out an inspection; If there is a genuine fault with the product that is due to faulty workmanship we will either repair the Product or provide you with a replacement. In the event of a replacement, you may select an alternative product but you will be liable to pay any difference in price.

26.2 MAKING A WRITTEN COMPLAINT:  If you are not satisfied with our initial response or wish to raise the matter more formally, please email [email protected] so your complaint can be escalated via the correct channel. All written complaints will be logged. You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied, please write to the Head of Customer Support at our Head Office, who will then decide on any further steps to help resolve the situation. The matter will be escalated to our Directors where necessary.

26.3 TAKING THE MATTER FURTHER

Should you remain unhappy with the response received from Sofas & Stuff, we would advise that you contact Citizens Advice Bureau for further information.

Sofas & Stuff are not members of a trade association or Ombudsmen. However, we are willing to source an Alternative Dispute Resolution (ADR) scheme where mediation might be required.

If your complaint relates to your finance agreement:

If your complaint relates to the finance linked to your purchase, you can let us know and we will forward this onto your credit provider. They will acknowledge your complaint and investigate this thoroughly, their response will be provided within eight weeks.

What to do if you can’t reach an agreement:

If you are not satisfied with the credit providers response to your complaint relating to your finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of the credit providers final response letter to you.

Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Call: 0300 1239123

Email: [email protected]

www.financial-ombudsman.org.uk

26.4 Useful information:

Website link to showroom contact information: www.sofasandstuff.com/showrooms

Customer Support contact number: 01798 300 353

Head office address: SOFAS & STUFF. THE DAIRY, TRIPP HILL FARM BUILDINGS. FITTLEWORTH, WEST SUSSEX, RH20 1ER

Finally, please also let us know if you are happy with Sofas & Stuff services. We would love your feedback on your customer service experience, as we continually review our processes to ensure that the support you receive is first class. All responses are greatly appreciated

Financial Ombudsman Service: our homepage

The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.

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Clearance Items

  • Clearance items are sold as seen.
  • All clearance items do not come with our structure guarantee; are non-returnable and non-refundable.
  • Delivery is not included.
  • Get in touch with your nearest showroom if you would like a quote for delivery.
  • Our standard £89 delivery charge does not apply to clearance items.
  • Our clearance stock is made up of ex-display floor stock and returned items.
  • For this reason, some products may have slight defects or marks.
  • Ask your nearest showroom for full product information.
  • All product photographs and imagery used in the promotion of the clearance event are for illustration purposes only. Actual product may vary. It is not possible to reserve clearance items. All items are sold on a first come, first serve basis.All clearance stock is up to 50% off.

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