Sofa and bed delivery and returns
When do we deliver?
We deliver Monday to Friday between 7am and 4pm.
Once your furniture has arrived at our warehouse, our team will email you with a suggested delivery date.
Your order will be allocated a time slot one working day before delivery. We ask that you confirm this time slot is suitable.
Mainland delivery charges
We charge £89 for delivery of up to 3 pieces to anywhere in mainland England, Wales or central belt Scotland, unless you live in an especially hard to reach area of the UK.
For 4 - 5 pieces our delivery charge is £149.
For 6 - 9 pieces our delivery charge is £209.
For 10 pieces or more please call us on 0808 178 3211 for a personalised quotation.
For delivery on clearance items please contact your local showroom.
Charges for international delivery and hard-to-reach areas
If your postcode is AB, DD, DG, ML, or PA, our delivery charge is £119.
Please call us on 0808 178 3211 for a personalised quotation if your delivery falls into any of the following categories:
Isle of Wight and all other UK offshore addresses
Addresses in the following postcodes: HS, IV, KA, KW, KY, PH, TD and ZE
Please note, if your delivery is an awkward one, for example, in a hard-to-access location, up a few flights of stairs with no lift, etc. your delivery may incur extra cost. Please call 0808 178 3211 before ordering and speak to one of our team, who will be able to advise you fully.
Getting ready for your new sofa or bed
At Sofas & Stuff we have our own, highly skilled, white glove delivery team who will do everything they can to make your delivery as smooth an experience as possible.
Forewarned is forearmed and with the right information, we can be prepared in advance to manage tricky access. Please check the approach to your home for overhanging trees and other potential impediments to access, and flag up any possible difficulties before we set out to deliver your furniture. Please also check for fragile items outside your home that could be moved before delivery: statues, flower pots, bird tables, hanging lanterns etc.
Inside the house, let us know if there are any tight areas such as narrow corridors, doorways or staircases. If possible, take down or move any valuable paintings, mirrors or ornaments that could be damaged during the delivery and placing of your furniture.
We can arrange an access check for £49 if you're unsure if your new furniture will fit. Please contact your local showroom for more information.
We offer a fuss-free returns policy on all orders placed through the website, where there has been no contact with a showroom. This promise applies to sofas, sofa beds, footstools, chairs and beds in fabrics selected from our website, provided you unwrap and inspect the goods on delivery and advise the carrier of any defects at that time. It does not apply to corner or chaise units, or to any special 'made to order' items, including furniture made in fabrics that are not available on the website.
Mattresses, however, can only be returned if their packaging has not been opened.
We ﬁrmly stand by our craftsmanship and are proud to oﬀer a lifetime guarantee on all of our British made sofa and chair frames.