Trade and press frequently asked questions

What type of businesses can apply for a trade account?

We welcome applications from interior designers, architects, property developers, and other trade professionals working within the interiors sector. All applications are subject to review.

How can I apply to be a member of The Upholstery?

To apply for The Upholstery membership, visit our Trade Accounts page and fill out the application form, or enquire at your local showroom.

How long does it take to apply for membership of The Upholstery?

Once your online application has been received, a Sofas & Stuff trade consultant will contact you by email within 48 hours to confirm the outcome of your application. If you come into a showroom, we may be able to process your application more quickly.

How do I know if my application has been successful?

You will receive an email confirming your successful application, along with a unique link to create your account and access The Upholstery membership portal.

How much discount will I receive as a trade member of The Upholstery?

Trade discounts are tiered and increase based on order volume. You can view the full details of your discount structure by logging into The Upholstery portal.

Is there a minimum order value or annual spend required?

No, there is no minimum spend required.

Who can use the discount?

Only registered The Upholstery members are eligible. Accounts found sharing their discount or using it for personal purchases rather than business purposes will be terminated. If you know someone who qualifies, please direct them to our application form.

Who can I contact with a query about an order?

For any queries related to orders, contact your dedicated trade consultant or the Sofas & Stuff team at your local showroom.

How can I add to or remove something from an existing order?

To make changes to an order, please contact your trade consultant or the showroom where the order was placed. Any adjustments must be made before the production process begins.

How does delivery work and how do I return something?

You’ll find full details about delivery and returns in our main terms and conditions.

Can I ship your products abroad?

Yes, we offer international shipping on most of our products. Discuss your specific requirements with your trade concierge, who will be able to assist you with delivery quotations.

Who can I contact to discuss trade marketing opportunities and projects?

To discuss marketing opportunities or share images of your completed projects, email [email protected], or reach out to the designated trade consultant at your local showroom.