Trade terms and conditions

1. Eligibility criteria

To qualify for membership in The Upholstery, you must provide clear evidence of your professional engagement in the interior design industry. Acceptable forms of evidence include:

(a) Ownership of a registered company, as listed on Companies House and be able to provide the registration number.

(b) Hold an active professional account on a recognised social media platform that showcases work related to interiors.

(c) Provide proof of a valid membership with a recognised professional design organisation, such as the British Institute of Interior Design (BIID) or the Society of British and International Design (SBID).

2. Membership benefits

Membership with The Upholstery grants you access to a variety of exclusive benefits, including:

2.1 Discount levels accumulate over a 12-month period, starting from the date of your membership registration. Discount will reset to Bronze level at the end of the 12 month period. Your current level of discount will be visible when you are logged into your account.

2.2 Your trade discount can be used on any full-price product in our range. Please note, this discount is inclusive of, and not in addition to, any other existing promotions.

2.3 Marketing opportunities: With your permission, we may feature your work, with due credit, on our website, social media, and other promotional platforms to increase visibility.

3. Social media and photography sharing

As a valued member of The Upholstery, we kindly request the following in exchange for your trade discount benefits:

3.1 Tagging and credits: When showcasing any project involving our furniture on social media, we ask that you tag us in your posts and credit us in any print or online publications that feature your work.

3.2 Image sharing: We invite you to share images of your work that incorporate our furniture. These images, duly credited, may be used on our social media platforms, website, or in other promotional materials to showcase your talent and inspire the broader design community.

4. Membership application process

4.1 Upon submission of your online application, a Sofas & Stuff trade representative will contact you by email within 48 hours to confirm the outcome.

4.2 For faster processing, you may visit a Sofas & Stuff showroom to submit your application.

4.3 Upon acceptance, you will receive a confirmation email with a unique link to create your account and access The Upholstery membership portal.

5. Usage of membership and discounts

5.1 Membership discounts are strictly for business-related purchases. Personal use or sharing of your discount privileges is prohibited and may result in termination of your account.

5.2 If you believe another design professional qualifies, please direct them to complete their own application form.

6. Ordering process

6.1 To inquire about or place orders, please contact your dedicated trade concierge or your nearest Sofas & Stuff showroom.

6.2 To make any changes to an order, reach out to your trade concierge or the showroom where the order was placed. Changes must be requested before the production process begins.

7. Customer’s Own Material (COM) fabric policy

7.1 You are fully responsible for any fabric you provide (COM). Any issues or defects found in the fabric must be resolved by you, including replacement and related costs.

7.2 Ensure that fabric stock is available and dispatched promptly to avoid delays.

7.3 Our lead times begin only when the fabric arrives at the factory, not when the order is placed.

7.4 Fabric deliveries must be made between 08:00 and 16:00, Monday to Friday, to the following address:

Sofas & Stuff Distribution Centre

Unit 6, Dunfermline Court,

Kingston, Milton Keynes,

MK10 0BY

Proof of delivery is available upon request.

7.5 We require a minimum Martindale rating of 25,000 for fabrics used on our products unless stated otherwise. For decorative items like scatter cushions, lower rub counts may be permitted.

8. COM fabric labelling and documentation

8.1 All fabric parcels must be clearly labelled with:

(a) The order number (e.g., SASM-ORD-XXXXXX)

(b) Name associated with the order

8.2 Fabric must be supplied from the same batch and in one piece per item. Each item in your order has a specific fabric requirement, so please send the fabric in the corresponding cuts. If any flaws are found upon unpacking, it is your responsibility to arrange for the flawed fabric to be collected and to send a replacement.

9. Special considerations for COM fabrics

9.1 Please note that fire or stain treatments may affect the texture of the fabric. This is normal and should be communicated with your client. If any issues arise with the fabric in the future, we expect your client to reach out to you directly for guidance and information.

10. COM fabric payment information

All COM payments should be made via bank transfer to the following account:

Barclays Bank

Leicester,

Leicestershire,

LE87 2BB

Sofas & Stuff Ltd

Sort Code: 20-42-66

Account No - 63884503

IBAN - GB34BARC20426663884503

BIC / SWIFT - BARCGB22

Important: Please ensure that the order number (SASM-ORD-XXXXXX) is included as the payment reference. Failure to include the order number may delay the processing of your order.

Once payment has been made, please notify your design consultant immediately. If you require a VAT invoice, please request one from the showroom handling your order.

11. Termination and misuse of account

11.1 The Upholstery reserves the right to terminate any account found to be misusing membership privileges, including sharing discounts or using discounts for non-business purposes.

12. Contact information

For any questions regarding orders, trade discounts, or account management, please contact your designated trade concierge or visit your nearest Sofas & Stuff showroom.

The Upholstery terms and conditions