Products frequently asked questions

Are all of your sofas and beds handmade in Britain?

Yes, all our sofas, beds and mattresses are handmade in England, most in our own factory in Preston. Want to know more? Visit our Made in Britain page.

Can I have a sofa or bed made in a special size?

Yes, we can change a number of measurements on all of our handmade collection. Visit a showroom or contact our customer service centre for more information.

Do your products come with any guarantee?

Yes we offer a lifetime construction guarantee on our our sofa, chair and footstool frames and springs, and a 10 year guarantee on our beds and mattresses.

What are your bespoke options?

All of our handmade sofas, chairs, footstools and beds can be upholstered in any suitable upholstery fabric of your choosing, made to bespoke sizes, with different filling options for cushion interiors, and options for the shape and finish of feet and legs. To find out more please visit your local showroom.

When will my sofa be delivered?

Our made-to-order pieces are delivered around 10 weeks from the date you place your order, assuming all the fabric is in stock.

Do you sell sofa beds?

Yes, you can browse our sofa bed collection here.

Can I buy a headboard separately?

Yes, a number of our bed models are available as headboards only. For more information please contact customer services.

Do you sell mattresses?

Yes, we sell a selection of handmade mattresses. You can view our mattress collection here.

How should I care for my sofa?

We have a few simple steps to ensure your sofa maintains its natural good looks for many years to come. Find out more.

If you still have any unanswered questions please call 0808 178 3211 or email [email protected]